Greater Boston Businesses Have Trusted Us With Their IT Since 2001. Should Your Business Be Next?
No matter what we have to say about our quality and range of services, you shouldn’t take our word for it—hear what our clients have to say about working with SMR IT Services
We partner exclusively with vendors that we believe provide best of breed solutions to our clients’ IT needs.
The engineers at SMR have been wonderful to support my IT business needs. My business does not employ technology specialists because the expertise, availability, and patience of the engineers at SMR quickly solve all of my computer problems - at a fraction of the cost to hire a tech employee.
When I want to expand a technical aspect of my business the SMR team has been quick to understand what I want and brainstorm solutions with me.
“Quick and Effective Support”
SMR provides quick and effective support to our IT needs. The staff is knowledgeable and personable.
Elev8 Center New Jersey
There's a Problem
With the Way Most Businesses Approach IT Support
Stop us when this starts to sound familiar...
You’re Working With An IT Provider and You're Not Sure If They're Doing The Best For You...
Many IT providers base their entire business model on reselling software, and not providing any support beyond that.
You're Handling Everything Internally, And It's Becoming A Bigger Job Than It Used To Be...
There comes a point in time when your key team members could better serve the business without also being the IT team.
You're Spending Way Too Much Time Even Thinking About Your IT.
When it should be running smoothly, with a team of business IT experts handling all of your routine tasks.
We're Here To Set The Record Straight...
Having The Right IT Support Partner Can Change Everything
At SMR IT Services, we believe we have the power to provide you with the best IT services at a cost-effective rate.
Since 2001, SMR IT services has specialized in serving the IT needs of Boston and MetroWest area SMB's. That said, we also have clients throughout the United States and in multiple international markets. Like you, our clients demand the highest level of service and care.
We are here to find the right solution, at a cost effective rate. We care about doing what is best for you, and we are proud of our near-perfect client retention record.
What Makes SMR IT Services Different?
You’ve got a company to run. Quality IT support is essential to your success, but you don’t want to manage it in-house. You just want it done right, and SMR can help. We act as your outsourced IT department, taking care of Help Desk, Project Management, Virtual CIO, and On-Site, Remote, Server, and Network Support. We manage every IT need you have so you can focus on your business.
Onboarding new employees
We'll set up new accounts, install software by a simple, easy, and efficient onboarding process.
Restricting access and offboarding employees
We'll help implement or improve your offboarding process, making it a seamless transition.
Backup and Disaster Recovery
Comprehensive backup, disaster recovery and business continuity services.
Issuing new laptops and equipment
We will equip your remote team members with the hardware and security solutions they need.
IT budgeting and strategic roadmap planning
We offer short and long-term initiatives, unlocking incredible efficiency and productivity gains along the way.
Managing your servers (cloud or on-site)
We will monitor and maintain your servers to operate reliably and at optimal performance levels.
Password and user management
We implement best practices for storing and managing passwords, to prevent unauthorized access.
Let us handle things like Cybersecurity policy development, Employee security training and best practices, and more.
Managing your company’s email
We'll improve your email flow by setting up alerts, rules, and filters to suit your needs and preferences.
Avoid the Headache of Managing Your IT Internally
With our managed IT services offering, we plug our complete IT department program into your businesses to take IT completely off of your plate.
At SMR IT Services, we've designed our managed services offerings to give businesses like yours the benefits of having your own in-house IT department - at a fraction of the cost and with none of the headaches that normally come with it. All of your routine IT tasks - from new employee onboarding, to help desk support, to vendor management, backups and disaster recovery - are provided with a fixed, predictable monthly cost.
Need help with an upcoming project? Let’s work together to get it done on time and on budget.
At SMR IT Services, we understand you need dependable support you can turn to - not someone who you have difficulty even getting on the phone.
We offer a wide range of project and consulting services for you to choose from, whether you're looking for a major infrastructure upgrade, strategic IT planning or something far smaller in scale, we've got the experience and expertise to help.
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Frequently asked questions
Periodic hardware failures and new or updated software are common. Although not considered maintenance, we include handling these situations alongside general maintenance, and they are included in our services.
Your employees will be able to reach out to us directly. We'll be able to help resolve the issue quickly and efficiently.
We pride ourselves on providing excellent customer service. When you call us, you can expect a rapid, courteous response from a real person. We understand how important it is to be able to speak to someone directly when you have questions or concerns, and we will do everything we can to address your needs.
No! Our managed IT services model is designed specifically for small to medium sized businesses where it does not make sense to build an entire IT support department. We work mostly with SMBs.
As a leading provider of proactive cybersecurity solutions, we are committed to helping our clients stay one step ahead of the latest threats. Our comprehensive monitoring and detection capabilities provide early warning of potential attacks, allowing our clients to take preventive action before it is too late.
In addition to our proactive monitoring solutions, we also offer a full range of vulnerability scans, intrusion detection, and network security services. Our team of security experts are constantly monitoring the latest threats and developments in the cybersecurity landscape, so you can be confident that your business is always protected.