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Building for Success at the First Line of Business

Microsoft partnered with Harvard Business Review Analytic Services to examine the unique role and importance of the Firstline Workforce within the context of digital transformation across five industries: retail, manufacturing, hospitality, public sector, and health care. This report highlights the results of a survey exploring opportunities to build more intuitive, empowering experiences for Firstline Workers with a look at what it takes to empower them to do their best work.

View: Building for Success at the First Line of Business

Andrew Cohen

Andrew Cohen

Having a reliable strategic partner in the realm of IT services and solutions is essential for achieving sustained growth through effective technological strategies. Our CEO, Andrew Cohen, is dedicated to helping clients optimize their technology to gain a competitive edge in their industries. At SMR, Andrew leads a team of highly dedicated professionals who are fully committed to providing exceptional IT services and solutions. With his extensive expertise and practical experience, Andrew ensures that clients receive unparalleled support and guidance for their IT projects. You can trust SMR to elevate your business systems and stay ahead in today's fiercely competitive business environment.