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More Expensive Isn’t Necessarily Better
My wife, Cynthia, and I decided to take a trip together early next year. So I jumped onto the Amex travel site to see about booking a place to stay. I found a hotel that seemed about right and started looking through the room options. There were several choices, including two that offered what we wanted:…
Read MoreMicrosoft Tips, Tricks, and Updates: Microsoft Delays Recall. Again.
I’ve written before (here and here) about Microsoft Recall, a new AI feature that provides a timeline of PC activity, allowing you to search your computer’s history to find what you need and pick up where you left off. Originally planned for a June 2024 launch, Recall has been delayed twice now, over both security and bug concerns. Microsoft now says…
Read MoreCybersecurity Horror Stories: Real-Life Attacks That Could Have Been Prevented
Tales of Cyber Disasters In the digital age, cyberattacks are becoming more frequent, sophisticated, and devastating. These horror stories often stem from simple mistakes or overlooked vulnerabilities, leading to severe financial and reputational damage. Whether it’s ransomware paralyzing an organization or phishing scams duping employees, these attacks highlight the importance of proactive cybersecurity measures. Fortunately,…
Read MoreOptimize Your Client Experiences
It was just a simple overnight package. My sister was arriving at a New York City hotel the next morning and needed her credit card (which I had) to check in. So I sent it FedEx, care of the hotel, with guaranteed 8 AM delivery. It arrived safely… at 3 PM. Not a tragedy — but…
Read MoreMicrosoft Tips, Tricks, and Updates: Update on Recall Security and Privacy Architecture
Our last newsletter highlighted Microsoft Recall, which provides a timeline of your PC activity, allowing you to search your computer’s history to find what you need and pick up where you left off. Since then, Microsoft has rereleased that feature with additional privacy safeguards, including greater user control and improved encryption. You can read a detailed review of…
Read MoreTrick or Treat: How Hackers Use Social Engineering to Gain Access
The Deceptive World of Social Engineering Social engineering attacks are some of the most effective tricks used by cybercriminals. By manipulating human emotions like trust, urgency, or fear, hackers deceive individuals into giving up confidential information or access to secure systems. From phishing emails to impersonating employees, these tactics allow criminals to bypass even the…
Read MoreSolving Data Storage Challenges
SMR is by no means a large company. As of this writing we have 10 employees on staff. And yet, we have a lot of data… about our business, our financials, and especially our clients. Which means we need to store this data somewhere — securely and in a way that allows for quick and easy retrieval as…
Read MoreMicrosoft Tips, Tricks, and Updates: Retrace Your Steps With Recall
Recall gives you a timeline of your PC activity, allowing you to search your computer’s history to find what you need and pick up where you left off. Simply describe what you remember using everyday language, and it will find photos, links, or messages. Recall works by taking snapshots of your screen every five seconds, whenever…
Read MoreYour Reliable Boston IT Support Company
Beyond technical expertise, SMR is deeply committed to the Boston community, actively participating in initiatives that foster growth and well-being. Our involvement extends beyond business, demonstrating our dedication to the values and needs of our clients. Differentiating ourselves through a personalized approach, we offer tailored solutions that surpass generic IT support. Unlike competitors, our unwavering…
Read MoreMaximize Your IT Budget: Start Planning Now
As we move deeper into 2024, now is the ideal time to review and optimize your IT budget. A well-planned budget not only ensures your IT infrastructure operates smoothly but also positions your business to adapt to emerging technologies and stay competitive. By carefully assessing your current needs and anticipating future demands, you can create…
Read MoreHow can we help?
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See What SMR IT Services Clients are Saying
Leisa Glass
Temple Israel of Sharon
“SMR was extremely helpful in resolving the issue I had with my emails. They were able to help me immediately and were happy to answer any questions I had throughout the process.”
Patrick Dash
Jewish Women's Archive
"My organization has been using SMR for many years, and I can not recommend them highly enough. It's especially been a pleasure working with Gino, Giuseppe, and Matthew, who have always taken the time to understand our needs and make sure they are being addressed. The rest of the staff is also responsive, knowledgeable, and great to work with."
Cantor Alan Kritz
Jewish Cemetery Association of Massachusetts
“SMR’s availability, knowledge, and immediate problem resolution is greatly appreciated!”