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Email Threats Are Everywhere
Last week, one of our clients, the Owner and CEO of a manufacturing business, shared a striking story with me… On a single day, about a dozen of her employees received an identical email — an email that appeared to come directly from her. The email instructed recipients to click on a link; it said…
Read MoreMicrosoft Tips, Tricks, and Updates: Microsoft Defender for Office 365
Microsoft Defender for Office 365 is a feature within Microsoft hosted email that helps in the defense against potentially damaging messages. It is licensed on a per user basis (we recommend doing this for all employees), and does two primary things: #1. A deep dive assessment of file attachments. When an attachment arrives within an email, it is…
Read MoreAre You Giving Users Too Much Power?
Last month, we took on a new client — a consulting firm with 40 users. Prior to working with us, they never had organized IT support. Each employee had their own company-issued laptop. Complicated support issues and the office network were handled by one of the company’s software developers. (Hint: software development and systems administration,…
Read MoreMicrosoft Tips, Tricks, and Updates: Power Automate
Power Automate is exactly as it sounds: the ability to automate important, repetitive tasks that need to occur on a regular basis. These tasks can be complicated (e.g., automated inventory management), simple (e.g., receive a text message every time your boss sends you an email), and everything in-between. Using a low-code, user-friendly platform, anyone can improve…
Read MoreAutomate Your Onboarding
My wife and I have triplets: three daughters, all grown up and doing well. As you can imagine (and believe me, whatever you are imagining, you have no idea), life with triplets, especially when they were young, was quite hectic. Everything was three times as complicated, from giving baths, to packing school lunches, to coordinating…
Read MoreMicrosoft Tips, Tricks, and Updates: Different Types of Teams Meetings
You’re probably aware of the “standard” type of Microsoft Teams meeting — one in which all participants have equal and full capabilities to share screens, chat, and otherwise interact. This is the type of meeting most commonly used by workgroups within an organization. However, Microsoft Teams offers other flavors, allowing you to match the type of meeting to…
Read MoreTrust No One
Like most people, we lock up our house when we leave. However… Members of my immediate family, as well as my sister and a trusted neighbor, have a key to the front door, effectively giving them 7/24 access to the entire house. For others — deliveries, cleaning people, etc. — we only provide the garage…
Read MoreMicrosoft Tips, Tricks, and Updates: “Stop Changing Your Passwords”
It’s been a few years (2019) since Microsoft came out with its recommendation that mandatory password changing is obsolete, and yet this remains a controversial topic. The problem with regular password changes is less about technology and more about human nature. When users are prompted — or, in some cases, required — to change passwords regularly, one of…
Read MoreWhy You Should Outsource Your IT
For the first three years that SMR was in business, I did all the bookkeeping. And why not? I was intimately familiar with the numbers and it gave me a sense of control. But as we grew, I realized that it was taking too much of my time and so I decided to turn things…
Read MoreMicrosoft Tips, Tricks, and Updates: Microsoft Planner
At its essence, Microsoft Planner is a simplified project management tool for groups. “Simplified,” because unlike its full blown and more robust cousin, MS Project, MS Planner is easier and less complicated to get started with and use. Here at SMR, it is our tool of choice for keeping track of some of our larger initiatives. Two…
Read MoreHow can we help?
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See What SMR IT Services Clients are Saying
Leisa Glass
Temple Israel of Sharon
“SMR was extremely helpful in resolving the issue I had with my emails. They were able to help me immediately and were happy to answer any questions I had throughout the process.”
Patrick Dash
Jewish Women's Archive
"My organization has been using SMR for many years, and I can not recommend them highly enough. It's especially been a pleasure working with Gino, Giuseppe, and Matthew, who have always taken the time to understand our needs and make sure they are being addressed. The rest of the staff is also responsive, knowledgeable, and great to work with."
Cantor Alan Kritz
Jewish Cemetery Association of Massachusetts
“SMR’s availability, knowledge, and immediate problem resolution is greatly appreciated!”